Domestic Orders
If you are ordering from the US or Canada:
| By Telphone 800-344-4340 510-669-2250 |
By FAX 510-223-9670 We will send an order confirmation within 24 hours by FAX. |
By E-mail info@hplc-asi.com We will send an Order Confirmation within 24 hour by e-mail. |
If you are ordering from outside the US or Canada:
- Contract ASI directly for international, billing, shipping, and payment terms. International orders may also be placed through our network of International Distributors.
How to Open an Account
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Please fax your order, company credit references, and you billing and shipping address to ASI. Credit Card order do not require a credit reference.
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Customer Service
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Contact customer service to place an order, request price quotes, determine product availability, delivery status, or to obtain a return material authorization number (RMA#).
We accept Credit Cards
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Credit card orders require the card holder, account number, and expiration date when you place an order.
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Return Policy
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A return material authorization number (RMA#) must be obtained to return any item. There will be a 15% restocking charge on all returns unless the return is being requested due to shipping error, damage claim, or warranty return.
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ASI Warranty
The warranty on ASI PrimeLine HPLC pumps, syringe pumps and PCR modules is one year parts and labor. This warranty does not include consumables (check valves, seals and pistons) located in the pump head. Defective ASI consumable parts including check valves, piston seals and pistons, will be replaced or repaired free of charge for a period of 60 days from the ship date. ASI component products, including but not limited to, ASI QuicksSplit Flow splitters, HyperShear Mixers and FlatLine Pulse Dampers, will be replaced or repaired free of charge for a period of 60 days from the ship date. Products returned to ASI within the warranty may be subject to a restocking fee and/or company credit. Please contact ASI customer service to get a Return Material Authorization Number (RMA#). Please note: This warranty policy only applies to the original distribution channel (ASI, OEM, distributor, other) who purchased the ASI product. ASI products should be returned according to their specific return policies.
